Terms & Conditions

Last updated: 8 September 2026.

These Terms govern your use of mangawhaidirectory.co.nz (the “Site”) and any paid advertising or Premium Listing Update you book with us. The Site and all related advertising services are owned, operated, and invoiced by Sanderson Howe Limited (NZ company number 8196168), trading as “Mangawhai Directory” — in these Terms, “we”, “us” and “our” refer to Sanderson Howe Limited. By using the Site or placing a booking, you agree to these Terms.

These Terms are split into two parts:

Part A applies to everyone who visits or uses the Site.
Part B applies in addition to Part A if you book paid advertising with us.

Part A — Site use (everyone)

About the directory

Mangawhai Directory is a community-focused listing of businesses operating in Mangawhai, Mangawhai Heads, Te Arai, Kaiwaka and surrounds. Listings are compiled by us from information that is already publicly published — businesses’ own websites and social pages, and public directories, listings, articles and community websites covering the area — not supplied by the businesses themselves unless explicitly noted.

No warranty as to accuracy

The information on the Site, including business names, descriptions, contact details, addresses, opening hours, prices, websites and links, is provided “as is” and “as available”. While we take reasonable care to keep it accurate, listings may be out of date, incomplete, or contain errors. Always verify details directly with the business before relying on them.

We do not guarantee that the Site will be available without interruption, error-free, or free from viruses or other harmful elements.

Third-party content and links

The Site references and links to third-party websites and services (e.g. each business’s own website, social-media pages, online ordering links). We do not control those sites and are not responsible for their content, products, services, accuracy, or availability. A link or listing is not an endorsement.

Not professional advice

The Site is provided for general information only and is not legal, financial, medical, or other professional advice. If you need advice, consult an appropriately qualified professional.

Trade marks and listed businesses

All trade marks, logos, and business names referenced on the Site are the property of their respective owners. We use them solely to identify the business in the directory. Their inclusion does not imply any affiliation, endorsement, partnership, or sponsorship by, or of, those owners.

Listing corrections, updates and takedowns

If you are connected to a business listed on the Site and want a listing corrected, updated, or removed, contact us via the contact page or email us.

Personal information — your name, phone number, email address or home address: tell us and we will remove or correct it within 5 working days. You do not need to give a reason. This is also a correction request under the Privacy Act 2020 — see our Privacy Policy.
Anything else about a listing: we aim to act on legitimate requests within 10 working days.

Complaints about advertising

If you believe an advertisement on the Site is unlawful, harmful, or breaches someone’s rights, contact us. Within 48 hours of receiving your complaint we will pass its substance (without your contact details) to the advertiser and ask whether they consent to it being taken down. If they consent, or we cannot reach them within 48 hours, we will remove it. If they object, we may leave it up while the matter is resolved, and you can take it to Netsafe or the courts. We follow this process to preserve the safe harbour in section 24 of the Harmful Digital Communications Act 2015.

Intellectual property in the directory

We own (or license) the curation, structure, written content, photography, design, and code of the Site. You may view, print, and share pages for personal, non-commercial use. You must not scrape, republish, mass-extract, or redistribute the directory or any substantial part of it without our prior written consent.

Your statutory rights

Nothing in these Terms is intended to limit or exclude any rights you may have as a consumer under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, where those rights cannot lawfully be excluded.

Liability (general visitors)

To the maximum extent permitted by law, and subject to your statutory rights above, we are not liable for any indirect, consequential, or special loss arising from your use of, or reliance on, information on the Site.

Part B — Advertising terms (paid advertisers)

This Part applies if you book a paid display-advertising slot with us. By placing an order or paying an invoice, you agree to these advertising terms in addition to Part A.

Definitions

“Advertiser” means you, the business or person booking advertising or a Premium Listing update with us.
“Material” means the creative artwork, copy, click-through URL, and any other content supplied for an advertisement or Premium Listing.
“Monthly Placement” means an advertising position billed by whole calendar month — currently the Homepage tile and the Category page header.
“Booking” means an order for a Monthly Placement covering one or more specific whole calendar months agreed in writing (e.g. January, or January–March).
“Premium Listing” means the upgraded business listing described on the advertise page (image/logo, blurb, opening hours) added to your free directory entry.
“Premium Listing Update” means each instance of work we perform to add or change Premium Listing content — including the initial setup and every subsequent change.

Bookings for Monthly Placements

Bookings are for one or more whole calendar months that you nominate at the time of booking (e.g. just March, or March–May). We do not offer rolling subscriptions or auto-renewal — once your booked period ends, the advertisement comes down unless you place a new Booking.
Prices are listed on the advertise page and are exclusive of GST unless stated otherwise. We will issue an invoice for the full booked period on confirmation of your Booking. Payment is due by the date stated on the invoice (and, in any case, before the first day of the booked period).
Your advertisement goes live on the first day of the first booked month, provided that by then we have (a) received cleared payment and (b) approved your Material. If Material is approved after the start of a booked month, the advertisement will go live as soon as practicable after approval, and the booked period is not extended to make up for the delayed start.
Cancellation refunds for Bookings (calculated from your go-live date — the first day of your first booked month):
- More than 14 days before go-live: full refund of the invoice.
- 14 days or less before go-live: 50% refund of the invoice.
- On or after go-live: no refund.
The above is subject to your rights at law. If your advertisement does not run for a material part of a booked month for a reason on our side (for example a site restructure or a technical failure), we will refund the affected period pro rata, or extend your booking by the equivalent period if you prefer. This is in addition to your rights at law.
How far ahead you can book. A Booking may cover months beginning up to 12 months from the date you place it. We apply this limit so that our published rates keep pace with what a placement is actually worth — nobody can hold today’s price against a placement years away.
To extend or repeat a placement, simply contact us before your current period ends — we will issue a fresh invoice for the new months.

Rates, ongoing rates and founding rates

Current prices are listed on the advertise page and are exclusive of GST unless stated otherwise.
Ongoing rate. The lower “ongoing” rate applies where you book three or more months together in a single Booking. The months do not need to be consecutive. A Booking of one or two months is charged at the single-month rate shown on the advertise page.
Founding rates. The rates shown as Founding on the advertise page are a launch discount available to the first 10 Advertisers to place a paid Booking. Once ten Advertisers have placed a paid Booking, founding rates close and the Step 2 rate shown on the advertise page applies to new Bookings.
How long a founding rate lasts. Your founding rate applies to your first Booking. Because a Booking may cover any months beginning within the next 12 months, a Founding Advertiser who books a full year gets that whole year at the founding rate, and the months within it do not have to be consecutive.
After your first Booking. Any later Booking is charged at the rate published when you place it. We will tell you that rate before you rebook, so a price change never reaches you for the first time on an invoice.
Changes to published rates. We may change our published rates at any time. A change to a published rate never affects a Booking we have already invoiced you for — the price you were invoiced is the price you pay for that booked period.
The rate steps shown on the advertise page describe what we are aiming at as the Site grows. They are indications, not commitments: we are not promising that our prices will rise, or that the Site will reach any particular level of traffic.

Premium Listing Updates

The Premium Listing fee is a one-off charge per update, not a recurring subscription. Each time you ask us to add or change Premium Listing content (image, blurb, opening hours, or any combination), we will issue an invoice at the per-update price shown on the advertise page, exclusive of GST unless stated otherwise.
Once paid and applied, your Premium Listing content stays live on the Site at no further cost for as long as we carry premium listings — until you request a change (which is a new Update and a new fee), or your business listing is removed or marked closed, or we change the offering as described below.
We aim to publish each Update within a reasonable time of receiving the final Material and cleared payment.
The Premium Listing fee covers our editorial and production work and is non-refundable once we have started that work. If you cancel before we have started — and before Material has been produced or scheduled — we will cancel the invoice in full or refund any payment already received.
We may change or discontinue the Premium Listing offering. If we do, your existing Premium Listing content will stay live for at least 3 months from the date we tell you, and you will not be charged again unless you ask for a new Update under any replacement arrangement. If we remove your Premium Listing content within 12 months of the Update you paid for, and not because of something you have done, we will refund that Update fee.

Creative specifications and approval

You must supply Material that meets the size, file format, and content guidelines on the advertise page, and the click-through URL must be accurate and active.
We may, in our reasonable discretion, refuse to publish, request changes to, or remove any Material that:
- breaches the Advertising Standards Authority (ASA) Codes;
- is misleading, deceptive, defamatory, unlawful, or in breach of any third-party rights;
- is, in our reasonable view, contrary to our editorial standards or the local community character of the directory; or
- fails technically (e.g. broken click-through, malformed image).
We will give you a reasonable opportunity to fix any issue before removing your Material, except where immediate removal is necessary (e.g. legal risk).

Advertiser warranties and indemnity

You warrant that:

you own the Material or have all necessary rights and licences to publish it on the Site;
the Material complies with the ASA Codes and all applicable New Zealand laws (including the Fair Trading Act 1986 and any sector-specific codes);
the Material is not misleading, deceptive, defamatory, or in breach of any third party’s intellectual property, privacy, or other rights;
the click-through destination is your own website or a website you are authorised to direct traffic to.

You indemnify us against any losses, claims, damages, costs and expenses (including reasonable legal costs) we incur as a result of any breach of these warranties — for example, a third party claiming your Material infringes their copyright, trade mark, or privacy rights, or that it is misleading.

Your liability under this indemnity is limited to claims arising from Material you supplied, and does not extend to any loss caused by our own act, omission or breach — including any change we make to your Material. We will tell you promptly about any claim, will not settle it without your agreement (not to be unreasonably withheld), and will take reasonable steps to mitigate our loss.

No guarantee of results

We do not represent, warrant, or guarantee any minimum number of impressions, page views, clicks, click-through rate, leads, enquiries, conversions, sales, traffic uplift, search-engine ranking, brand uplift, or any other commercial outcome from your advertisement. Performance depends on factors outside our control (the strength of your creative, market conditions, season, and the visiting audience). The Site is supplied on a reasonable-endeavours basis only.

We do not guarantee continuous, uninterrupted, or error-free display. Planned and unplanned downtime, slow loading, and technical issues may affect ad delivery from time to time.

Email communications

By becoming an Advertiser you agree to us sending you emails about your booking — invoices, confirmations, creative approvals, and a courtesy note near the end of a booked period in case you would like to book again.

Some of these are marketing messages under the Unsolicited Electronic Messages Act 2007. Every marketing email we send you will clearly identify us, give contact details that stay valid, and carry a working unsubscribe link. If you unsubscribe we will stop within 5 working days. We will still send you the emails we need to in order to run your booking — invoices, receipts and service notices — and those are not marketing.

We do not add advertisers to any general mailing list, and we do not sell or share your address.

Intellectual property — Material

You retain ownership of your Material. You grant us a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, resize, format, and display the Material on the Site (and in reasonable archival copies):

for Booking Material — for the duration of your Booking, plus a short tail for record-keeping; and
for Premium Listing Material — for as long as your Premium Listing content remains live on the Site (which is indefinite, until you ask for it to be changed or removed, or your business listing is withdrawn), plus a short tail for record-keeping.

Limitation of liability (advertisers)

To the maximum extent permitted by law:

our total aggregate liability to you for all claims under or in connection with your Booking(s) and/or Premium Listing Update(s), in any 12-month period, is limited to the total fees you have paid us in the 12 months immediately preceding the event giving rise to the claim;
we are not liable for any indirect, consequential, or special loss, including loss of profits, revenue, business, goodwill, anticipated savings, opportunity, or data.

These limits do not apply to liability that cannot be excluded or limited by law (such as liability for fraud, wilful default, or personal injury caused by negligence).

Contracting out (B2B)

This clause applies only where you book advertising or a Premium Listing Update in trade — that is, for the purposes of your business — and it applies only once you have confirmed your agreement to these Terms in writing, by signing or replying to accept our booking confirmation or invoice.

Where that is the case, the parties agree that they are both in trade, that advertising and Premium Listing Updates are supplied and acquired in trade, and that it is fair and reasonable that:

the Consumer Guarantees Act 1993 does not apply to that supply, in accordance with section 43 of that Act; and
sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply to any representation we make to you about the reach, placement, performance or results of advertising on the Site, in accordance with section 5D of that Act.

This does not affect the Commerce Commission’s ability to enforce the Fair Trading Act, and it does not affect any rights of ordinary site visitors who are consumers (see Part A). If for any reason this clause does not apply, the rest of these Terms continue in force.

Termination by us

We may suspend or terminate any Booking, and/or remove your Premium Listing content, with immediate effect by notice to you if:

you materially breach these Terms (including your warranties above) and do not remedy the breach within 7 days of being asked;
you become insolvent, enter liquidation, or are unable to pay your debts as they fall due; or
continuing to display the Material would, in our reasonable view, expose us to legal, regulatory, or reputational risk.

Where we terminate or remove for one of these reasons:

Bookings: fees paid for the current and any already-commenced months of the Booking are non-refundable. Fees prepaid for months that have not yet started will be refunded.
Premium Listing Updates: fees paid for Updates we have already completed are non-refundable. If we cancel an Update before we have started the work, that Update fee will be refunded.

General terms (apply to both parts)

Privacy

How we handle personal information is set out in our Privacy Policy.

Changes to these Terms

We may update these Terms from time to time. The “Last updated” date above shows the current version. The Terms that apply to a Booking or a Premium Listing Update are those in force on the date we issue the invoice for that Booking or Update — later changes will not retrospectively alter the terms of a Booking or Update already paid for. For any new Booking or Update, the then-current Terms apply.

Governing law and jurisdiction

These Terms are governed by the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the New Zealand courts. Claims within the jurisdictional limit may also be brought in the Disputes Tribunal of New Zealand.

Disputes

If a dispute arises, please contact us first. We will respond within 20 working days and will work in good faith to resolve the issue. If we cannot resolve it, either party may refer the matter to the Disputes Tribunal, the District Court, or the High Court (as appropriate).

General

Severability: If any part of these Terms is found unenforceable, the rest continues in effect.
No waiver: A delay or failure to enforce a right is not a waiver of it.
Assignment: You cannot assign your rights without our written consent. We may assign our rights, including in connection with a sale of the directory.
Entire agreement: These Terms, together with the Privacy Policy and any invoice or order confirmation, are the entire agreement between us.